Returns Policy
1
Do you accept returns?
Yes, we do accept returns of unopened unused items in their original package. We can't accept returns of opened and used products for hygiene reasons. Returns that do not meet our policy* will not be accepted and will be sent back to customer.
*Items returned in non-saleable condition such as -
Unsealed
Swatched/Used (with exception of damaged or faulty items)
Relabelled
Refiled
Pierced
Items must be returned within 30 days of dispatch.
For further information or assistance please contact us and we will respond as soon as we can.
2
How long will it take to process a return?
Returns are usually processed within a few days of receiving the goods back. Refunds can take up to 1 week to show on your account; this is due to the time taken by some banks to process the payment. We will refund you by the same payment method used to make the original order (e.g. if you have paid by PayPal, we will reimburse your PayPal account).
3
Who does pay for the return of a product?
Who does pay for the return of a product?
We do not offer a free returns service at the moment. We recommend that you post any returns to us using a method that allows you to track the delivery or alternatively obtain a 'Certificate of Posting', as we cannot be held responsible for any items without proof of posting.
For further information or assistance please contact us and we will respond as soon as we can.